4. After Shipment
After ship out, your order will be on its way. Arrival is estimated to be 2-3 working days for Metro Manila and 3-5 working days for provincial, excluding holidays and Sundays of course. For areas far away or hard to reach it may take a bit more. Your tracking number is the way to know the status of the delivery. Tracking numbers will be posted on our website under "Shipments" and are estimated to be active around 1-2 working days after the shipping. Keep in mind that you, the customer is responsible for tracking your order.
Should there be any delay or problem, message the courier's Facebook page immediately so they can assist you. Do not flood them because your message will go back to the top of their inbox, it will not help. We also offer assistance in this, we will not leave you hanging. You can message us for help or a guide on what you need to do and we will be very happy to assist! :)
Receiving your order
When you receive your order take a video while opening it so if there is any problem such as you received a damaged item or received an incomplete package, we can verify it and do something about it. Make sure to highlight the damaged part in the video if there is any.
Should by any chance a video is not taken or the damaged part is not shown in the video and it is very hard to identify the concern or claim, Clothesandcoffeeph will not be held liable for it. Do not get us wrong, we do want to help and we value our customer satisfaction a lot because we want you to have a good experience ordering online here on our store but we need you to help us as well by providing those kinds of information. :)