Oh hello, looks like you are looking for answers, well we have written a bunch of common questions below, so we hope you get your answer here. If still you are left unanswered you can message us on our Facebook page and we will get to you asap!
1.) Where can I contact you?
-You can only contact us on our Facebook page. The reason why we only answer through our page is because we want to funnel all the messages so we can make sure that we answer all of them. You can click on the messenger sign found on the lower right corner :)
2.) How long is your reservation period?
-We reserve for only till the day after you submitted your order. If by any chance you have not paid, or have not messaged us after your reservation period we will be cancelling your order and will consider you a joy reserver or a bogus buyer. Make sure to coordinate with us to avoid this.
3.) How long will it take for my order to arrive?
-The usual shipping period usually takes 2 to 3 working days for Metro Manila areas and 3-5 working days for Provincial areas. For areas far away or hard to reach it may take a bit more.
4.) What if I cannot pay on time?
-If there is an urgent matter please do update us so we can talk on how we can work out things. For example if there is an emergency then we can negotiate, maybe extending your payment cutoff for a bit would work for you.
5.) What if I want to change my mode of payment?
-That is fine, details can be found here on our website under the "Payments" section. :)
6.) How much is the shipping fee?
-Shipping fee is 80php for Metro Manila and 150php for Provincial via LBC. JRS Express has a different shipping rate.
7.) Do you have a physical store or branches?
-For now we only operate online but we do ship nationwide.
8.) Do you offer cash on delivery?
-We do not offer cash on delivery as of the moment.
9.) What if the clothes are ill-fitted to me?
- We do not give refunds or returns when it comes to this. The item dimensions are already posted on the product description before you added the item to your shopping cart and we do mentioned the thing about sizes on our "guide to order" so we really do not expect this to happen.
10.) What if I received a damaged item?
-If you received a damaged item do not worry for we will not leave you hanging given you have provided us a proper video evidence when you opened your order. We also send a reminder during this when you send the proof of payment, message us on our Facebook page and patiently wait for our reply, let us see what we can do about it.
11.) What if I chose the wrong shipping fee?
-If you do choose the wrong shipping fee, message us asap so we can fix it and give you the proper shipping fee and total. Either way we will be able to see it when we note your payment so the earlier the better :)
12.) What if I want to add or remove an item on my order?
-We only allow removal of an item on your order if you messaged us within an hour after submitting your order. The reason why we only give an hour is because you have all the time to check your order before you submit it. If you want to add an item message us on our Facebook page or submit another order but when you do this do not forget to send your 2nd order number so we can avoid shipping you incomplete items.
13.) If ever I send another order, will I pay another shipping fee?
-No you will not be charged double shipping fee, instead we will consider it as one order and as long as it fits the assigned pouch then there will be no increase on your shipping fee.
14.) What if I want to cancel my order?
-If you really want to cancel your order that is really sad, depending on the situation we can just let it slip by (of course we do try to understand our customer most specially if he/she has a good record or is a nice person), or block you from ordering (if the customer is rude or ill mannered). We receive your information when you order so it is possible to block someone from ordering even if you change your details.
15.) What if I am having a bad day?
-Do not worry, everyone is having it rough as well. Here is a cup of coffee just for you, hope you feel a little better!